Privacy Policy

Privacy Policy

Effective Date: January 1, 2026  |  Last Updated: March 28, 2026

Colorado Dependable Locksmith (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at coloradodependablelocksmith.com, contact us for locksmith services, or interact with us in any way.

By using our website or requesting our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our site and services.

1. Information We Collect

A. Information You Provide Directly

When you contact us, request a quote, or schedule a service appointment, we may collect:

• Contact information — your full name, phone number, email address, and service address
• Service details — the type of locksmith service needed, lock brand and type, property type (residential, commercial, automotive), and any relevant details about your situation
• Payment information — credit or debit card details processed through our secure, PCI-compliant payment processor (we do not store full card numbers on our servers)
• Communications — records of correspondence when you contact us by phone, email, text message, or web form
• Reviews and feedback — any testimonials or reviews you voluntarily provide

B. Information Collected Automatically

When you visit our website, we automatically collect certain technical data through cookies and similar tracking technologies:

• IP address and approximate geographic location (city/state level)
• Browser type, version, and operating system
• Pages visited, referring URLs, exit pages, and time spent on each page
• Device type (mobile, desktop, tablet) and screen resolution
• Date and time of access

C. Information from Third Parties

We may receive information about you from third-party platforms where our business is listed, including Google Business Profile, Yelp, Facebook, and similar directories, when you interact with our listings on those platforms.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery — to respond to your inquiries, provide locksmith services, and fulfill service appointments
• Communication — to send service confirmations, appointment reminders, receipts, and follow-up communications
• Website improvement — to analyze usage patterns, optimize site performance, and enhance user experience
• Marketing — to send promotional offers or service reminders (only with your consent; you may opt out at any time)
• Legal compliance — to comply with applicable laws, regulations, and legal processes
• Security — to prevent fraud, protect our business, and ensure the safety of our customers and employees

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. How We Share Your Information

We may share your information only in the following circumstances:

• Service providers — with trusted third parties who assist in operating our website, processing payments, or delivering services (e.g., payment processors, scheduling software, analytics providers)
• Legal requirements — when required by law, subpoena, court order, or government request
• Business protection — to protect the rights, property, or safety of Colorado Dependable Locksmith, our customers, or the public
• Business transfers — in connection with a merger, acquisition, or sale of business assets (you will be notified of any change in ownership)

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential cookies — required for basic site functionality (e.g., form submissions, security)
• Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics)
• Advertising cookies — used to deliver relevant ads and measure advertising effectiveness (e.g., Google Ads, Facebook Pixel)

You can control cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

5. Google Analytics & Advertising

We use Google Analytics to collect anonymized data about website traffic and user behavior. Google may use this data in accordance with Google’s Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

6. Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit, secure server infrastructure, and restricted access controls. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, typically for the duration of our business relationship plus any period required by applicable law. Service records may be retained for up to seven (7) years for warranty, legal, and regulatory purposes.

8. Your Rights Under Colorado Privacy Law

Under the Colorado Privacy Act (CPA), effective July 1, 2023, Colorado residents have the following rights:

• Right to access — request a copy of the personal data we hold about you
• Right to correction — request that we correct inaccurate personal data
• Right to deletion — request that we delete personal data we have collected
• Right to data portability — request your data in a portable, readily usable format
• Right to opt out — opt out of the processing of personal data for targeted advertising, sale of personal data, or profiling

To exercise any of these rights, contact us at (720) 299-9964 or through our Contact Form. We will respond to verified requests within 45 days.

9. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will promptly delete it.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, social media platforms, review sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The “Last Updated” date at the top of this page indicates when the policy was most recently revised. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: